Cannot Access Philips CDD200 or HP 4020i CD-ROM Drives (187695)
The information in this article applies to:
This article was previously published under Q187695 SYMPTOMS
After you upgrade Microsoft Windows 95 to Windows 98, you may be unable to
access your Philips CDD200 CD-R or Hewlett-Packard 4020i CD-R CD-ROM
drive.
CAUSE
This behavior can occur if Corel CD Creator 2.0 is installed on your
computer.
RESOLUTION
To work around this behavior, use either of the following methods:
- Use a different program, such as the latest version of Adaptec Easy CD
Pro, to gain access to your CD-ROM drive.
- Contact Philips or Hewlett-Packard to inquire about the availability of
updated firmware.
STATUS
Microsoft has confirmed that this behavior is not caused by a problem
in Windows 98, but may be caused by design changes in Windows 98. For
more information about resolving this issue, contact the program's
manufacturer.
MORE INFORMATION
The third-party products discussed in this article are manufactured by
vendors independent of Microsoft; we make no warranty, implied or
otherwise, regarding these products' performance or reliability.
| Modification Type: | Minor | Last Reviewed: | 12/16/2004 |
|---|
| Keywords: | kbAppCompatibility kbHardware kbprb KB187695 |
|---|
|