Letter Wizard template does not display body text or graphics (187646)


The information in this article applies to:

  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002
  • Microsoft Outlook 2000
  • Microsoft Outlook 98
  • Microsoft Office Word 2003
  • Microsoft Word 2002
  • Microsoft Word 2000
This article was previously published under Q187646

SYMPTOMS

If you use a custom Letter Wizard template to create a letter to a Microsoft Outlook contact, the Wizard will not display any "boilerplate" text or graphics inserted in the template.

CAUSE

The Letter Wizard strips out any text or graphic information placed in the body section of the template.

RESOLUTION

Add any required text and graphics to the header section of the template.

Note "New Letter to Contact" is designed to work with Microsoft Word 97 or later versions. It will not work with earlier versions of Microsoft Word, or other word processing programs.

MORE INFORMATION

How to create a new custom Letter Wizard template

  1. Start Microsoft Word.
  2. On the File menu, click New.
  3. Use one of the following methods, depending on the version of Word that you are using:
    • Microsoft Office Word 2003

      In the New Document task pane, click On my computer under Templates. Then, click the Letters & Faxes tab.
    • Microsoft Word 2002

      On the right side of the window, click General Templates. Then, click the Letters & Faxes tab.
    • Microsoft Word 2000

      Go to step 4.
  4. On the Letters & Faxes tab, click one of the default letter templates. Then, under Create New, click Template, and then click OK.

    Word opens a new document that is based on the selected template. The document contains all the components that are required by the Letter Wizard.
  5. On the View menu, click View Header and Footer. This switches you to the Header section of the document.
  6. Enter any text or graphic information that you want to include.
  7. Save the template to the following folder:

    \Program Files\Microsoft Office\Templates\Letters & Faxes

    Note The file name of the new custom letter template must contain the word "Letter". For example, the template name should be something like "Monthly Letter to Mom.dot".
When you start the Letter Wizard, the new template will be available.

REFERENCES

For more information, please see the following articles in the Microsoft Knowledge Base:

170342 How to add templates to the Letter Wizard

181273 Custom template does not appear in Word Letter Wizard

Modification Type:MajorLast Reviewed:1/7/2006
Keywords:kbinterop kbprb KB187646
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