Install New Modem Wizard Detects Your Modem Incorrectly (187630)

If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

When you use the Install New Modem wizard, Windows may not detect the exact manufacturer, make, and model of your modem. This may occur even though your modem is listed in the Manufacturers box in the Install New Modem wizard and in the Modems tool in Control Panel.

CAUSE

This behavior can occur if your modem uses a driver that is compatible with a variety of modems instead of using a unique driver.

RESOLUTION

To resolve this behavior, use the driver provided by the modem manufacturer if the driver is Windows 98 compatible. For information about how to install the driver, refer to the documentation included with your modem or contact the manufacturer. If your modem is listed in the Manufacturers box in the Modems tool, you can manually install the modem instead of attempting to detect it. For more information about how to install a modem in Windows 98, please see the "Installing Modems" section in the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 142984
TITLE : How to Install New Hardware in Windows

MORE INFORMATION

Windows 98 automatically identifies, configures, and installs Plug and Play devices, including internal and PC card modems. For more information about Plug and Play support in Windows 98, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 133159
TITLE : Plug and Play Support in Windows Questions and Answers