Error Message: Driver Already Installed Ref 00-02-00-00- 0000 (187398)
The information in this article applies to:
This article was previously published under Q187398 SYMPTOMS
When you start the Microsoft Backup tool in Windows 98, you may receive
the following error message:
Driver already installed Ref 00-02-00-00-0000.
After Microsoft Backup starts, you may receive the following error message:
No device found
Also, backup devices in your computer may not work correctly, and running
the Add New Hardware wizard may not correctly detect your backup device or
devices.
CAUSE
This issue can occur if Seagate Direct Tape Access version 2.0 or 3.0 is
installed on your computer.
RESOLUTION
To work around this issue, uninstall Seagate Direct Tape Access version
2.0 or 3.0, or uninstall Microsoft Backup in Windows 98. For information
about how to uninstall Seagate Direct Tape Access version 2.0 or 3.0, see
the documentation included with Direct Tape Access, or contact Seagate. To
uninstall Microsoft Backup in Windows 98, use the following steps:
- Click Start, point to Settings, click Control Panel, and then
double-click Add/Remove Programs.
- Click the Windows Setup tab, click System Tools (the words, not the
check box), click Details, click the Backup check box to clear it, and
then click OK.
- Follow the instructions on the screen to finish uninstalling Backup.
MORE INFORMATION
The third-party product discussed in this article is manufactured by a
vendor independent of Microsoft; we make no warranty, implied or
otherwise, regarding this product's performance or reliability.
| Modification Type: | Minor | Last Reviewed: | 12/16/2004 |
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| Keywords: | kb3rdparty kberrmsg kbprb KB187398 |
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