Windows Hangs During the Logon Process (187338)
The information in this article applies to:
- Microsoft Windows 98
- Microsoft Windows 95
This article was previously published under Q187338
IMPORTANT: This article contains information about editing the registry.
Before you edit the registry, make sure you understand how to restore it
if a problem occurs. For information about how to do this, view the
"Restoring the Registry" Help topic in Regedit.exe or the "Restoring a
Registry Key" Help topic in Regedt32.exe.
SYMPTOMS
When you attempt to log on to your computer, the computer may stop
responding (hang) for 3-5 minutes. When you complete the logon process,
your computer behaves normally.
CAUSE
This behavior can occur if the Compaq Insight Management Desktop Agents
For Windows 95/NT tool (Cpqalert.exe) is running.
RESOLUTION
WARNING: Using Registry Editor incorrectly can cause serious problems that
may require you to reinstall your operating system. Microsoft cannot
guarantee that problems resulting from the incorrect use of Registry
Editor can be solved. Use Registry Editor at your own risk.
For information about how to edit the registry, view the "Changing Keys
And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and
Delete Information in the Registry" and "Edit Registry Data" Help topics
in Regedt32.exe. Note that you should back up the registry before you edit
it.
To work around this behavior, locate and delete the "Cpqalert.exe" value
from the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices
Note that this workaround disables the Compaq Insight Management Desktop
Agents For Windows 95/NT tool. Contact Compaq Technical Support for
information about an update to this product.
| Modification Type: | Minor | Last Reviewed: | 12/16/2004 |
|---|
| Keywords: | kb3rdparty kbprb KB187338 |
|---|
|