WD: "Cannot Save or Create File" Error Message (187306)
The information in this article applies to:
- Microsoft Word for Windows 6.0
- Microsoft Word for Windows 6.0a
- Microsoft Word for Windows 6.0c
- Microsoft Word for Windows NT 6.0
- Microsoft Word for Windows 95
- Microsoft Word for Windows 95 7.0a
- Microsoft Works 3.0
- Microsoft Works 3.0a
- Microsoft Works 3.0b
This article was previously published under Q187306 SYMPTOMS
When you save a file to a network drive in Word Document format, the
following error message may occur in Word for Windows, even though
Share.exe is loaded correctly on your computer:
Word cannot save or create this file. Make sure the disk is not
full or write protected. <path><filename>
NOTE: Sometimes you can save the file the first time to a network
drive, but the error occurs when you try to save the file a second
time.
Similarly, when you open a Word for Windows document from a network
drive, the following error message may occur:
Cannot open document.
These errors do not occur if you save the file to your local hard disk or
floppy disk drive. Similarly, the error does not occur if you save the file
to a network drive in a file format other than Word Document format, such
as Word For Windows 2.0 format or RTF (Rich Text Format).
These errors occur when you use Windows 95 if you use a real-mode network
protocol instead of the normal Windows 95 network drivers.
CAUSE
You cannot save Word documents on a network drive if your network operating
system file-sharing and file-locking capabilities are not turned on or are
set too low.
The MS-DOS utility, Share.exe, provides file-locking capability only to
your local drives, not to network drives. As a result, Word relies on
the network operating system to provide file sharing and locking for
files located on network drives.
You can save in other file formats on a network drive because the file
converters do not use the Storage.dll file, which requires file-locking
capabilities.
RESOLUTION
To avoid these error messages, have your network administrator turn on
or increase the range-locking settings for your network.
For more information about the file-sharing and file-locking
capabilities of your network, refer to your network documentation.
To temporarily work around this "Cannot save or create file" problem, do
one of the following:
- Save your document to a local hard disk or floppy disk.
-or-
- Save the document on the network drive in a different file format, such
as Word For Windows 2.0.
| Modification Type: | Minor | Last Reviewed: | 8/17/2005 |
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| Keywords: | kbprb KB187306 |
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