PUB98: "Error Reading CD-ROM" Error Running Setup (187262)


The information in this article applies to:

  • Microsoft Publisher 98
This article was previously published under Q187262

SYMPTOMS

When you attempt to install Microsoft Publisher 98 from the Microsoft Office Small Business Edition Version 2.0 compact disc 1, you may receive an error message similar to the following
Error Reading CD-ROM in Drive D.
where D is the drive letter for your CD-ROM drive.

CAUSE

This problem occurs after starting Publisher 98 Setup from the Microsoft Office Small Business Edition Version 2.0 compact disc (disc 1). The operating system may not detect that the compact disc in the CD-ROM drive has been changed or the CD-ROM drive may have a problem reading the compact disc. Some possible causes for these behaviors are:
  • Your system is configured with 16-bit drivers for the CD-ROM driver.
  • One or more Terminate-and-Stay Resident (TSR) programs are running in memory.
  • You are using an older model CD-ROM drive and your CD-ROM drive may not be notifying the operating system that the compact disc was changed.
  • The compact disc is dirty.
Note that there may be other, as yet undetermined, causes for these behaviors.

WORKAROUND

To work around this behavior, start the Publisher 98 Setup program from the second compact disc. To do this, follow these steps:
  1. Insert the Microsoft Office Small Business Edition compact disc into your CD-ROM drive.
  2. On the Start menu, click Run.
  3. Type <disk>:\Setup.exe, where <disk> is the drive letter of your CD-ROM drive.
  4. Click OK.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

Microsoft Office Small Business Edition version 2.0 provides an installation shell program for installing the programs that ship with the Small Business Edition. This shell is not an integrated Setup program. It provides an interface that runs the Setup program for each of the application programs included in the compact disc set. This interface may prompt you to insert a compact disc before continuing the installation process. When you change compact discs, the CD-ROM drive notifies the operating system and the operating system must be able to detect the change. If this does not happen, the Setup program fails and you receive the message described in the "Symptoms" section of this article.

REFERENCES

For additional information, please see the following article in the Microsoft Knowledge Base:

163125 OFF97: "Error Reading CD-ROM"/Blue Screen During Setup

Modification Type:MajorLast Reviewed:8/9/1999
Keywords:kberrmsg kbprb kbsetup KB187262
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