OL97: Cannot Sort By Last Name in Personal Address Book (187238)


The information in this article applies to:

  • Microsoft Outlook 97
This article was previously published under Q187238

SYMPTOMS

You are using the Personal Address Book (PAB) with Microsoft Outlook 97 and want the addresse entries to be sorted by last name. Even though you select the "Show Names by Last Name" option in the Properties of the Personal Address Book service, the names are still not sorted.

CAUSE

The First and Last Name of the recipient are both in the First Name field.

RESOLUTION

In order to prepare the PAB entries to sort properly, follow these steps:
  1. On the Tools menu, click Address Book.
  2. In Show Names From, click Personal Address Book.
  3. Click an entry and then on the File Menu, click Properties.
  4. Click the Business tab and then select the recipients last name. Right- click the name and on the shortcut menu click Cut.
  5. Right-click the Last Name field and on the shortcut menu click Paste.
This procedure assures that the first and last name of the recipient are in the proper fields.

If the sort order is not currently set to "Last Name, First Name," follow these steps to change the order:
  1. On the Tools menu, click Services and then click Personal Address Book.
  2. On the Personal Address Book tab, click to select "Last Name, First Name (Smith, John)."

MORE INFORMATION

When you add a recipient to the PAB by right-clicking the resolved name in a received mail message the name is added as a complete text string into the First Name field. This leaves the Last Name field blank causing these fields to be ignored when the sort order is reversed.

If you are using Outlook in an Microsoft Exchange Server environment and you add Global Address List (GAL) recipients to the PAB, these entries will sort. When adding GAL recipients to the PAB, the fully populated GAL form is used.

REFERENCES

For more information please see the following article in the Microsoft Knowledge Base:

170631 OL97: (CW) Removing the "(E-mail)" From E-mail Display Names

Modification Type:MajorLast Reviewed:10/26/2000
Keywords:kbprb KB187238
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