XFOR: Cannot Log On After Upgrading to Microsoft Chat 2.1 (186930)
The information in this article applies to:
- Microsoft Exchange Server 5.5
This article was previously published under Q186930 SYMPTOMS
After you upgrade to Microsoft Chat 2.1, you may be unable to log on to a
server that is running the Microsoft Exchange Chat Service version 5.5. You
may receive a message indicating that your logon information is incorrect,
even though you were able to log on successfully before upgrading to
Microsoft Chat 2.1.
CAUSE
This problem occurs when your logon information is encrypted incorrectly
during authentication. When this occurs, the Exchange Chat Service is
unable to authenticate your logon information, even though the information
is correct.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem has been corrected in the latest U.S. service
pack for Microsoft Exchange Server version 5.5. For information on
obtaining the service pack, query on the following word in the Microsoft
Knowledge Base (without the spaces):
| Modification Type: | Minor | Last Reviewed: | 9/23/2005 |
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| Keywords: | kbHotfixServer kbQFE kbbug kbfix kbQFE KB186930 |
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