XCLN: Cannot Search For Names That Contain Swedish Characters (186764)

SYMPTOMS

If you type a character from a Swedish character set in the "Type Name or Select from List:" box in the Address Book or Select Names dialog box, you may not automatically scroll down to the mailboxes and distribution lists whose display names start with that character. This problem occurs when you are using a U.S. Microsoft Exchange client to connect to a Microsoft Mail postoffice that meets the following criteria:

The postoffice is located on a Microsoft Windows NT Server computer that is configured to use a Swedish code page.
The address list on the postoffice has been sorted using Scandinavian sort order.

Note that this problem occurs when you select the global address list or postoffice address list, but it does not occur when you select the personal address book (PAB). In addition, note that this problem does not occur if you use a Microsoft Mail client to connect to the Microsoft Mail postoffice.

CAUSE

This problem occurs because the Exchange Server address list provider for Microsoft Mail (Msfs32.dll) and the Microsoft Mail Resort.exe utility that is used to sort the address list on the postoffice do not use the same sort order. The Exchange Server address list provider uses a static sort table, while the Resort.exe utility uses a sort order based on the C850sort.glb file located on the postoffice.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0.

A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.5. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

MORE INFORMATION

To view the Address Book dialog box, click Address Book on the Tools menu in the Exchange client. To view the Select Names dialog box, compose a new message, and then click To, or click Address Book on the Tools menu.