XFOR: Events 4018 & 4116 Starting the Internet Mail Service (186739)
The information in this article applies to:
- Microsoft Exchange Server 5.0
- Microsoft Exchange Server 5.5
This article was previously published under Q186739 SYMPTOMS
When you start the Microsoft Exchange Server Internet Mail Service , the
following events may appear in the application event log:
Event ID: 4018
Type: Error
Source: MSExchangeIMC
Description:
Unable to start the Internet Mail Connector service because
MAPI could not be initialized.
Event ID: 4116
Type: Error
Source: MSExchangeIMC
Description:
An error was returned from the messaging software, the Internet
Mail Service uses, to process messages on the Microsoft Exchange
Server. It is possible that the piece of mail being processed
at the time will not be delivered. The message that was being
processed has been moved to the "BAD" folder. Use the appropriate
utilities found in the SUPPORT directory of your Exchange CD to view and
manipulate these messages.
CAUSE
A possible cause of these errors is that the Exchange service account lacks
the proper access rights to the Winnt\System32 (%System Root%\System32)
directory.
The service account must have change rights to this directory to be able to
modify the Mapisvc.inf file located in the %SystemRoot%\System32 directory.
WORKAROUND
To work around this problem, give the service account at least change
rights to the %SystemRoot%\System32 directory.
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbinfo KB186739 |
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