WD98: Clipped or No Output or Error Message When Faxing Document (186719)

CAUSE

This problem occurs when you use Microsoft Word 98 Macintosh Edition and Global Village 2.6C, and the following conditions are true:

You are faxing a previously saved document.

-and-
You created the document while Apple LaserWriter driver version 8.x was selected in the Chooser.

-and-
The document is in landscape orientation.

WORKAROUND

To fax the document successfully, use the appropriate method for your situation.

Method 1: Creating a Document to be Faxed

Prior to creating the document to be faxed, follow these steps to set the default printer driver to the fax software:

On the Apple menu, click Chooser.
Click the Global Village Fax Driver icon.
Close Chooser.

Method 2: Faxing an Existing Document

To fax an existing document, set the default printer driver to the fax software, copy the contents of the existing document to the new document and then fax the document. To do this, follow these steps:

On the Apple menu, click Chooser.
Click the Global Village Fax Driver icon.
Close Chooser.
Open the existing document; then click Select All on the Edit Menu.
On the Edit Menu, click Copy.
Create a new document and on the Edit menu, click Paste.
Send the fax.

MORE INFORMATION

For more information about problems faxing, please see the following article in the Microsoft Knowledge Base:

185065 WD98: Unable to Fax Document with Multiple Orientations

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