XCLN: Message Attachment May Be Hidden in English WinNT Client (186579)
The information in this article applies to:
- Microsoft Exchange Windows NT client 5.0
This article was previously published under Q186579 SYMPTOMS
When the English Microsoft Exchange client version 5.0 for Windows NT is
used to view a message containing an attachment, the Exchange client may
fail to display the attachment. The attachment is still included in the
message and can be selected if the user double-clicks in the appropriate
location.
WORKAROUND
There are several ways to work around this problem.
- Select the entire message body and change the font. The attachment will
then become visible.
- Set WordMail to be the default e-mail editor. WordMail can be configured
as follows:
- Install the Exchange client.
- Install Microsoft Word with the WordMail option selected.
- Start the Exchange client and select WordMail Options from the Compose
menu.
- Make sure to select the "Enable Word as e-mail editor" option.
- Install and use the English Outlook client on computers running Windows
NT Workstation.
- Install and use the Exchange Windows 95 client on a computer running
Windows 95.
- Install and use a non-English double-byte character set (DBCS) Exchange
Windows NT client (such as Kanji) on a localized version of Windows NT.
STATUS
Microsoft has confirmed this to be a problem in the English version of the
Microsoft Exchange Windows NT client, version 5.0.
A supported fix is now available, but has not been fully regression-tested
and should be applied only to systems experiencing this specific problem.
Unless you are severely impacted by this specific problem, Microsoft
recommends that you wait for the next Service Pack that contains this fix.
Contact Microsoft Technical Support for more information.
MORE INFORMATION
This problem does not occur if the same message is viewed using the English
Exchange Windows 95 client version 5.0, the Kanji Exchange Windows NT
client version 5.0, or Microsoft Outlook. The English Outlook client does
not exhibit this problem because Outlook uses Riched20.dll instead of
Riched32.dll, which the Exchange client uses.
The English Exchange Windows NT client is not the only application that
displays this problem. If the message is saved as an RTF file and viewed
within WordPad, the attachment's icon remains hidden.
This problem occurs most often when a message is composed with unusual
fonts on a double-byte character set (DBCS) workstation and is sent to
recipients using non-DBCS workstations.
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbbug kbfix kbQFE KB186579 |
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