Do Not Install Active Desktop on Terminal Server (186497)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0 Terminal Server Edition
This article was previously published under Q186497

SYMPTOMS

After you perform a standard installation of Microsoft Internet Explorer 4.01 with Active Desktop, restart the Terminal Server computer, and log on, the computer stops responding (hangs) or displays a blue screen. Little more than the Start Menu and Task Manager can be available.

If you remove the Active Desktop component, the problem is resolved for users logging on at the console but Terminal Server clients may receive the following error message:
Cannot access this file. Path is too long.
If you click OK, the client session ends.

RESOLUTION

To work around this problem, remove Internet Explorer and reinstall it without the Active Desktop component. Follow these steps to remove Internet Explorer:
  1. Click Start, point to Settings, and then click Control Panel.

    NOTE: It may take a long time for Control Panel to open after you click it.
  2. Double-click Add/Remove Programs.
  3. Select Microsoft Internet Explorer 4.0, and then click Add/Remove.
  4. Remove Internet Explorer.
Modification Type:MajorLast Reviewed:6/28/2004
Keywords:kbenv kberrmsg kbprb KB186497
©2004 Microsoft Corporation. All rights reserved.