OFF98: Network and Printing Failures Using Office Programs (186254)

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**                           - WARNING -                           **
**     THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN       **
**     CONFIRMED OR TESTED BY MICROSOFT. USE ONLY                  **
**     WITH DISCRETION.                                            **
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SYMPTOMS

In the Microsoft Office 98 Macintosh Edition programs listed at the beginning of this article, you may experience the following problems:

Printing failures
Errors stating that your AppleTalk network is no longer available
Chooser showing no zones or devices

NOTE: You may also notice these problems in programs other than those listed at the beginning of this article.

CAUSE

You may experience these problems if both of the following are true:

You are using an Apple Macintosh G3 computer.

-and-
You are using version 2.0, 2.0.1, 2.0.2, or 2.0.3 of the Ethernet (Built-In) extension.

RESOLUTION

To resolve some network related issues, update the Ethernet (Built-In) extension to version 2.0.4.

For more information about how to obtain the update to this file and about problems using earlier versions of this file, follow these steps:

Go to the following page on the Apple Computer Web site:
http://til.info.apple.com/techinfo.nsf/Web+Search+Simple
In the "Search Article for" drop down list, click "Find Article #".
Type 24540 and press RETURN.

Your search results should display an article titled "Power Macintosh G3 Ethernet (Built-In) Driver v2.0.4"
Click the link to the article.

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

MORE INFORMATION

The Ethernet (Built-In) extension is installed by the Apple Macintosh System Software to provide networking services. The problem has been reported by Apple Computer, Inc. to occur on the following computers:

Power Macintosh G3 Desktop (233, 266, 300)
Power Macintosh G3 Minitower (233, 266, 300)
Power Macintosh G3 All-in-one (233, 266)
Power Macintosh Server G3 (233, 266, 300)
PowerBook G3 Series (233, 250, 292)

To determine which version of the Ethernet (Built-In) extension you have installed on your computer, follow these steps:

Open the System Folder on your hard disk.
Open the Extensions folder.
Click once on Ethernet (Built-In) to select the file.
On the File menu, click Get Info.

The Info dialog box will list the version of this file.