OL98: (CW) CC:Mail Does Not Preserve HTML Format (186232)

NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

If you attempt to send HTML mail, recipients may receive the message in plain text format only, and receive any graphics you used as part of the mail message's HTML format as file attachments.

CAUSE

This problem occurs when you have Microsoft Outlook configured with the cc:Mail transport option. The native cc:Mail transport option does not preserve HTML formatting.

RESOLUTION

To resolve this problem, enable Transport Neutral Encapsulation Format (TNEF) for mail messages, which preserves the formatting. To enable TNEF for cc:Mail, follow these steps:

Start Outlook if it is not running. On the Tools menu, click Services.
Click "MS Outlook support for cc:Mail" and then click Properties.
On the Delivery tab, click "Send using Microsoft Exchange rich text format (attaches a TNEF file with outgoing messages)."

This procedure has only been tested with the Corporate or Workgroup installation of Outlook, sending mail on a local area network (LAN). It has not been tested sending to an Internet recipient using a gateway on a cc:Mail post office.

REFERENCES

Cc:Mail is manufactured by Lotus Development Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.