Problems with Lotus Notes and Proxy Server (186202)


The information in this article applies to:

  • Microsoft Internet Explorer 5.0 for Windows NT 4.0
  • Microsoft Internet Explorer 4.01 for Windows NT 4.0 SP 1
  • Microsoft Internet Explorer 4.01 for Windows NT 4.0 SP 2
  • Microsoft Internet Explorer 4.0 for Windows NT 4.0
  • Microsoft Internet Explorer 5.0 for Windows 98
  • Microsoft Internet Explorer 4.01 for Windows 98 SP 2
  • Microsoft Internet Explorer 5.0 for Windows 95
  • Microsoft Internet Explorer 4.01 for Windows 95 SP 1
  • Microsoft Internet Explorer 4.01 for Windows 95 SP 2
  • Microsoft Internet Explorer 4.0 for Windows 95
This article was previously published under Q186202

SYMPTOMS

When you try to install Lotus Notes, you may receive a general protection fault (GPF) error message. Also, you may experience the following symptoms in Internet Explorer after you install Lotus Notes:
  • If you configure Internet Explorer to use a proxy, this proxy server setting is disabled whenever you start Lotus Notes.
  • If you enable the Every Visit To The Page or "Every time you start Internet Explorer" option in the Internet Options dialog box, the option is changed to Never whenever you start Lotus Notes.

CAUSE

This issue can occur because Lotus Notes changes a registry setting that is associated with the proxy server.

RESOLUTION

To resolve this issue, upgrade to Lotus Notes version 4.61 or contact Lotus to inquire about the availability of a fix for this issue. To completely disable Lotus Notes from writing to any of Internet Explorer's registry settings, add the following line to the Windows\Notes.ini file: 
   NOSYNCINTERNETSETTINGS=1

To do so, use the following steps:
  1. Click Start, point to Find, and then click Files Or Folders.
  2. In the named box, type "notes.ini" (without quotation marks), and then click Find Now.
  3. Double-click the Notes.ini file in the Windows folder, and then add the following line to the Notes.ini file: 
          NOSYNCINTERNETSETTINGS=1
  4. On the File menu, click Save, and then restart your computer.

MORE INFORMATION

The resolution in this article also prevents Lotus Notes client Proxy configuration from overwriting Internet Explorer's Proxy configuration information.

For example, if Internet Explorer is configured to use a proxy, and Lotus Notes client is configured to use another proxy, each time Lotus Notes starts, it resets the proxy settings for Internet Explorer.

Example:
Internet Explorer is configured to use: Proxy1:80
Lotus Notes is configured to use: Proxy2:80

When Lotus notes starts Internet Explorer is now configured to use Proxy2:80.

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
Modification Type:MajorLast Reviewed:12/5/2003
Keywords:kb3rdparty kbenv kbprb KB186202
©2003 Microsoft Corporation. All rights reserved.