OFF98: Movie Changes to Picture When Source Is Not Available (186170)

SYMPTOMS

When you open a document in any of the Microsoft Office 98 Macintosh Edition programs, you may receive the following error message:

Please insert the disk:
<name of your CD or floppy>

If you click Cancel, you receive the following error message

The movie file <file name> cannot be found. Without this file, the movie cannot play properly.

and you can either click Cancel or Search.

NOTE: You may only see the second error message and not the first.

Also, if you click Cancel to both error messages (or just to the second one if that is all you see), the movie object is converted to a picture and cannot be run. If you then save your document with the movie displayed as a picture, the movie will be permanently converted to a picture.

CAUSE

You may receive these error messages if both of the following are true:

You are trying to open a document that has a movie inserted in it (on the Insert menu, click Movie). -and-
The movie you inserted into the document is no longer available.

NOTE: You will be prompted for the compact disc or floppy disk if that was the source of your movie file when you inserted it into your Office program document. If the source was a network drive, you may only see the second dialog box.

When you insert a movie into an Office program document, the movie file is not embedded in the document; rather, a link to the movie file is added to the document. This is why you are prompted to insert the disk that contained the movie file and/or to search for the movie file if the original source is unavailable when you open the Office document.

RESOLUTION

To prevent the error messages listed in the "Symptoms" section from appearing when you open a document with a movie in it, make sure the source of the movie is available when you open the document. Or, if you are prompted for a disk when you open the document, insert the disk instead of clicking Cancel.

If the original movie is not available in its original location, click Search when you receive the second error message. Then, locate and select the same movie file in a different location. Note that you cannot select a different movie file when you are searching in this dialog box.

REFERENCES

For more information about playing movies in Microsoft Excel, click the Office Assistant, type movies click Search, and then click to view "Insert a video on a worksheet."

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Microsoft Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base: