SUMMARY
This article describes the Power Management Troubleshooter
tool (Pmtshoot.exe).
Pmtshoot is a tool that you can use to identify
the program or device driver that is preventing your computer from entering
either a standby or suspended mode. Pmtshoot monitors your computer when it
enters a suspended mode, and then attempts to identify programs or device
drivers that may prevent your computer from entering a suspended mode. This
article contains the following sections:
- How to Install the Pmtshoot Tool
- How to Use the Pmtshoot Tool
- How to Analyze the Data
- How to Uninstall the Pmtshoot Tool
IMPORTANT: This article is for informational use only, and does not contain
any troubleshooting information. Instead, this article provides a description
of a tool that you can use to troubleshoot power management issues. If you are
searching for troubleshooting information that is not referred to in this
article, please search the Microsoft Knowledge Base again and use the keywords
that are listed in the following article:
242450 How to Query the Microsoft Knowledge Base Using Keywords
MORE INFORMATION
When your computer enters a suspended mode and when it
resumes, Pmtshoot displays text in sections that correspond to the different
phases of the suspended mode process. This information may be useful to help
you diagnose the cause of the suspended mode issue.
There are
different versions of Pmtshoot that are available, one is on the Windows 98
CD-ROM, and the latest version is located on the Microsoft Support Online Web
site. To download the Power Management Troubleshooter tool, download the
Pmtshoot.exe file to a new folder, and then double-click the Pmtshoot.exe file
to extract its contents.
The following file is available for download from the Microsoft
Download Center:
For
additional information about how to download Microsoft Support files, click the
following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most
current virus-detection software that was available on the date that the file
was posted. The file is stored on security-enhanced servers that help to
prevent any unauthorized changes to the file.
Microsoft recommends that you install the
latest version of Pmtshoot from the Microsoft Web site, but you can use the
version of Pmtshoot that is on the Windows 98 CD-ROM to help you resolve the
issue if you do not have access to the Internet.
How to Install the Pmtshoot Tool
To install Pmtshoot from the Internet, follow the instructions in
the MORE INFORMATION section in this article, and then follow the instructions
on the screen to finish the installation procedure. To install the CD-ROM
version of Pmtshoot:
- Insert the Windows 98 CD-ROM into your CD-ROM
drive.
- Click Start, click Run, type the following path in the Open box (where drive is the drive letter
for your CD-ROM drive), and then click OK:
drive:\tools\mtsutil\pmtshoot\pmtshoot.exe
- Click Yes when you are prompted to continue, and then click OK when you are prompted to restart your computer.
How to Use the Pmtshoot Tool
After you install the Pmtshoot tool, it runs automatically when
Windows 98 starts. When Pmtshoot is running, your computer can enter a
suspended state. As you computer enters a suspended state, Pmtshoot displays
all of the activity on your computer in a text report.
After your
computer finishes either the suspend or resume process, note the text that is
displayed by Pmtshoot. Note that the information that is displayed in red is
most relevant to the suspended mode issue. Pmtshoot often displays (in red
text) the name of the device and driver that caused the suspended mode issue.
With this information, you can make the necessary adjustments to resolve the
issue.
You can use Pmtshoot version 1.2 and later to resolve some
issues. If Pmtshoot discovers one of these issues, Pmtshoot describes the
suggested change and prompts you to choose whether or not you want to make the
change. It is recommended that you click
Yes when you are prompted to make the change.
If Pmtshoot
does not display a dialog box, Pmtshoot cannot fix the issue. This behavior
typically occurs when you have an out-of-date device driver. Note the device
driver name that is displayed by Pmtshoot, and then contact the appropriate
manufacturer for an updated device driver.
How to Analyze the Data
In some cases, Pmtshoot displays a large amount of text,
sometimes as much as several thousand lines. To quickly analyze this data:
- After your computer resumes from a suspended mode, scroll
to the top of the Pmtshoot report.
- Scroll down the report, and note any text that is displayed
in red. The first occurrence of red text is the most significant. Note the
device that is listed and in some cases, also note the device driver. This
device is likely to be the cause of the suspend mode issue.
After you determine the cause of the issue, you may want to
contact your hardware or software manufacturer for an update that may resolve
the issue.
How to Uninstall the Pmtshoot Tool
It is important that you uninstall Pmtshoot when you are finished
using it. To do this:
- Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
- Click PMTShoot - Power Management Trouble Shooter, click Add/Remove, and then click Yes to restart your computer.
