SMS: Mismatch in Network Data Reported by 16/32-Bit Inventory Agents (185914)

SYMPTOMS

The Systems Management Server Inventory Agents, Invdos and Invwin32, do not record the NetCardID information (Sms.ini, [Local]) in the same format.

Invdos records the media access control address using a set of lowercase letters and digits whereas Invwin32 reports the media access control address with a set of uppercase letters and digits.

When a 16-bit client and a 32-bit client are installed on the same computer, Systems Management Server Database Manager (Dbclean) cannot report it as a duplicate computer because the NetCardID case is different for each client (lowercase for 16-bit versus uppercase for 32-bit).

NOTE: For clients with dual-boot systems, you must choose one of the operating systems on which to run the Systems Management Server client. Systems Management Server does not support its installation on both operating systems even though it would allow the user to switch back and forth repeatedly. This is because Systems Management Server must know which operating system is run by each client computer, so that the correct jobs can be sent to each client. If Systems Management Server is installed on a computer with a dual-boot configuration and you want to change which operating system is supported by Systems Management Server, run the Upgrade.bat file on the operating system you want to switch to.