STOP 0x0000000A in Win32k.sys After Installing Korean Office 97 (185867)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0 Terminal Server Edition
  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Workstation 4.0
  • Microsoft Windows NT Server, Enterprise Edition 4.0
This article was previously published under Q185867

SYMPTOMS

After you install the Korean version of Office 97, your computer may display the following blue screen STOP error message:

STOP 0x0000000A in WIN32K.SYS

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack


STATUS

Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.
Modification Type:MajorLast Reviewed:6/24/2004
Keywords:kbbug kbfix KB185867
©2004 Microsoft Corporation. All rights reserved.