XFOR: RTF Messages Not Displayed Correctly in Lotus Notes Client (185598)


The information in this article applies to:

  • Microsoft Exchange Server 5.5
This article was previously published under Q185598

SYMPTOMS

If you create a Rich Text Format (RTF) message using WordMail, and then send the message through the Microsoft Exchange Notes Connector to Lotus Notes, the message may not display correctly when you open it in a Lotus Notes e-mail client, version 4.5 or 4.6. Specifically, the following symptoms may occur:

  • The message text may be displayed as Times New Roman when you open the message in a Lotus Notes client, even though the text in the original message is formatted using a different font.
  • If the text in the original message is formatted using any of the following effects, the effects are not displayed when you open the message in a Lotus Notes client. Unless otherwise noted, the text is displayed without any effects or special formatting.

    • All caps
    • Any underline other than single underline
    • Double strikethrough
    • Emboss
    • Engrave
    • Hidden
    • Outline (displayed as italic)
    • Shadow
    • Small caps
    • Subscript
    • Superscript
  • If you insert a bitmap image or a device-independent bitmap (DIB) into the original message, the image is not displayed properly when you open the message in a Lotus Notes client.

CAUSE

These symptoms can occur when Lotus Notes is unable to convert the RTF message. When the Exchange Notes Connector is functioning properly, these symptoms are not caused by a problem in the connector.

WORKAROUND

For additional information about this problem, including information about how to work around the problem, please contact Lotus.

MORE INFORMATION

For information about a similar problem that occurs when you insert a bitmap image into a message in Lotus Notes, and then send the message through the Exchange Notes Connector to an Exchange Server computer, please see the following article in the Microsoft Knowledge Base:

183291 XFOR: Exchange Client Receives Black and White Bitmap



Lotus Notes is manufactured by Lotus, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
Modification Type:MinorLast Reviewed:4/28/2005
Keywords:kbbug KB185598
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