OFF97: Error When You Click Show Me in Help Topic (185191)
The information in this article applies to:
- Microsoft Word 97 for Windows
- Microsoft Outlook 97 8.01
- Microsoft Outlook 97 8.02
- Microsoft Outlook 97 8.03
- Microsoft Outlook 97
- Microsoft Outlook 98
This article was previously published under Q185191 SYMPTOMS
When you reply to an e-mail message using Word Mail as the e-mail editor in
Microsoft Outlook and you click Show Me in the Microsoft Office Assistant,
you may receive the following message
This program has performed an illegal operation and will be shut down.
When you click Details, you receive the following error message:
WINWORD caused an invalid page fault in module WINWORD.EXE at
0137:<address>
CAUSE
Certain commands in Word are not supported in WordMail. When the Show Me
button actives the Help file topic for one of those commands, Outlook,
WordMail, and Word stop responding (hang).
WORKAROUND
To release the programs that have stopped responding, follow these steps:
- Press CTRL+ALT+DEL.
- Click Outlook message.
- Click End Task.
- Press CTRL+ALT+DEL.
- Click Winword.
- Click End Task.
NOTE: Word stops responding even if it does not appear to be running (it is
running because WordMail is running). This is why you must click End Task
to quit Winword.exe in the Close Program window.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products
listed at the beginning of this article.
| Modification Type: | Major | Last Reviewed: | 11/24/2003 |
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| Keywords: | kbbug kbconversion kbconvert kbinterop kbnofix KB185191 |
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