SBFM97: Error Message Appears When You Import QuickBooks Data (185173)

SYMPTOMS

When you attempt to import data into Microsoft Small Business Financial Manager 97 for Microsoft Excel 97 (SBFM), you receive the following error message:

A problem was encountered while Microsoft Small Business Financial Manager tried inmporting your QuickBooks accounting data. Please make sure that QuickBooks is registered and all password protection is disabled. You'll need to exit Microsoft Excel, check the QuickBooks settings and try importing the data again. You may also need to restart Windows in order to run QuickBooks.

An internal error has occurred. SAccountName is corrupted in the Load Transaction.

CAUSE

This problem occurs when you are importing data in one of the following products:

Quickbooks for Windows, versions 3.1
Quickbooks for Windows, version 4.0
Quickbooks Pro for Windows, version 4.0.

-and-
You are using the memorized transactions feature of these products.

WORKAROUND

To work around this problem, run the memorized transactions in Quickbooks before you use the Import Wizard in Microsoft Small Business Financial Manager 97 for Microsoft Excel 97. Please consult your product documentation for more information.

STATUS

This problem occurs when you use Microsoft Small Business Financial Manager 97 for Microsoft Excel 97 and the following products:

Intuit Quickbooks for Windows, versions 3.1
Intuit Quickbooks for Windows, version 4.0
Intuit Quickbooks Pro for Windows, version 4.0.

MORE INFORMATION

For information about how to contact Intuit, query in the Knowledge Base for one of the following articles:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.