OL98: (IMO) Connection Error Using MindSpring Internet Mail (185070)

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When you start Microsoft Outlook 98 or initially connect to your MindSpring Internet Mail server, you may receive the following error message:

You could not be logged on to mail server: servername. Be sure your account information is accurate. If this problem persists, contact your Internet Service Provider.

Following this message, you may notice that sent mail does not leave your Outbox.

RESOLUTION

This problem may be caused by incorrect settings in the Internet Mail service properties. Follow these steps to troubleshoot this problem:

Incorrect Settings Using the Internet E-mail Service

Right-click Outlook on the Windows Desktop, and on the shortcut menu, click Properties. Click to select the MindSpring mail account, and then click Properties.
Click the Servers tab and in the Outgoing Mail (SMTP) box type, IN LOWERCASE, mail.mindspring.com or mail.pipeline.com (depending on if you have a MindSpring or Pipeline account).
In the Incoming Mail (POP3) box type, IN LOWERCASE, pop.mindspring.com or pop.pipeline.com (depending on if you have a MindSpring or Pipeline account).

NOTE: If your mail server information is different than listed above, use the server names provided by MindSpring.
In Account Name, type your e-mail name up to, but not including the @ symbol, and in Password, type in your password.
Click OK and Close to close all dialog boxes.

Start Outlook and send a message.

MORE INFORMATION

MindSpring's Internet Mail system uses one server for receipt of messages and a second server for sending messages. In the Internet Mail service profile, the Internet Mail server box identifies the mail server you receive (incoming) mail from. The Advanced Options of the Internet Mail service profile enables you to name the sending (outgoing) e-mail server.

To obtain your personal MindSpring e-mail account information contact MindSpring Customer Service at 800-719-4660 or MindSpring Technical Support at 800-719-4660.

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.