OL98: (CW) Connection Error Using MindSpring Internet Mail (185068)

NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

When you start Microsoft Outlook 98 or initially connect to your MindSpring Internet Mail server, you may receive the following error message:

You could not be logged on to mail server: servername. Be sure your account information is accurate. If this problem persists, contact your Internet Service Provider.

Following this message, you may notice that sent mail does not leave your Outbox.

RESOLUTION

This problem may be caused by incorrect settings in the Internet Mail service properties. Follow these steps to troubleshoot this problem:

Incorrect Settings Using the Internet E-mail Service

Click the Start button, point to Settings, and click Control Panel.
Double-click the Mail And Fax icon. You may only have a Mail icon if you did not install Fax services.
If you have more than one profile, click Show Profiles and on the General tab, click the profile that contains your MindSpring Internet Mail settings.
Click Properties and on the Services tab, you should see the Internet E-mail service. If not, click Add to add Internet Mail.
On the Services tab, click Internet Mail, and then click Properties to open the Internet Mail Properties.
Click the Servers tab and in the Outgoing Mail (SMTP) box type, IN LOWERCASE, mail.mindspring.com or mail.pipeline.com (depending on if you have a MindSpring or Pipeline account).
In the Incoming Mail (POP3) box type, IN LOWERCASE, pop.mindspring.com or pop.pipeline.com (depending on if you have a MindSpring or Pipeline account).

NOTE: If your mail server information is different than listed above, use the server names provided by MindSpring.
In Account Name, type your e-mail name up to, but not including the @ symbol, and in Password, type your password.
Click OK, OK, and Close to close all dialog boxes.

Start Outlook and send a message.

MORE INFORMATION

MindSpring's Internet Mail system uses one server for receipt of messages and a second server for sending messages. MindSpring's Internet Mail system uses one server for receipt of messagesand a second server for sending messages. In the properties of the Internet Mail service, the Outgoing Mail (SMTP) server box identifies the mail server through which you send mail. The Incoming Mail (POP) server box identifies the server from which you receive mail.

To obtain your personal MindSpring e-mail account information contact MindSpring Customer Service at 800-719-4660 or MindSpring Technical Support at 800-719-4660.

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.