OL98: (IMO) How to Remove and Reinstall WinFax Starter Edition (183946)


The information in this article applies to:

  • Microsoft Outlook 98
This article was previously published under Q183946


NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express



IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SUMMARY

This article describes how to remove and reinstall the Symantec WinFax Starter Edition for Microsoft Outlook 98.

MORE INFORMATION

To remove the Symantec WinFax Starter Edition and reinstall the components, follow these steps:

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. Remove the Symantec WinFax Starter Edition entries from the Registry.
  2. Remove the Symantec WinFax Starter Edition Account.
  3. Remove the Symantec WinFax Starter Edition Files.
  4. Remove the Symantec WinFax Starter Edition Printer Driver.
  5. Reinstall the Symantec WinFax Starter Edition.
NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps.

Remove the Symantec WinFax Starter Edition Entries from the Registry

  1. On the File menu, click Exit to quit Outlook.
  2. Click Start, and point to Run.
  3. In the Open dialogue box, type regedit, and click OK to run the Windows Registry Editor.
  4. Select the following subkey (click the folder in the left pane), and then click Delete on the Edit menu:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\8.0\Outlook\OLFAX

  5. Select the following subkey (click the folder in the left pane), and then click Delete on the Edit menu:

    HKEY_CURRENT_USER\Software\Microsoft\Office\8.0\Outlook\OLFAX

  6. On the Registry menu, click Exit to quit the Registry Editor.

Remove the Symantec WinFax Starter Edition Account

  1. On the Windows Start menu, point to Settings, and click Control Panel.
  2. Double-click the Mail icon.
  3. Select Symantec WinFax Starter Edition, click Remove and then click Close.
  4. Click Start, point to Programs, and click Windows Explorer.
  5. Move all of the files in the following folder to any other directory:

    C:\Program Files\Microsoft Office\Office\Data

NOTE: Do not simply delete the files, in case you need them as a backup.

For information about how to create a new folder, click the Start and then click Help. In Windows Help, click the Index tab, type creating folders, and then click Display.

For information about how to move files, click Start, and then click Help. In Windows Help, click the Index tab, type moving files, and then click Display.

Remove the Symantec WinFax Starter Edition Files

Verify that all fax services have quit by using the Ctrl-Alt-Del procedure and End Task on any fax Task running (such as Wfxmsrvr, Olfaxmod). Rename the following files. For example, change the file name extensions from ".dll" to ".old" or another unused extension.

Usually found in C:\Program Files\Microsoft Office\Office:

Olfcover.dll
Olfext.dll
Olfext.inf
Olfmod32.exe
Olfsetup.exe
Wfxhok16.dll
Wfxiif32.dll
Wfxmsrvr.exe
Wfxolhok.exe
Wfxres32.dll
Wfxrstrz.dll
Wfxut32i.dll
Wfxvw32i.dll

Usually found in C:\Program Files\Microsoft Office\Office\Addins:

Olfext.ecf

Usually found in C:\Windows:

Extend.dat

NOTE: You may need to rename these files, because they are still in use. Restart to MS-DOS Mode to rename the files. Because files have been automatically removed, the files may be absent.

Remove the Symantec WinFax Starter Edition Printer Driver

  1. On the Windows Start menu, point to Settings, and then click Printers.
  2. Right-click the Symantec WinFax Starter Edition printer driver and then click Delete on the shortcut menu. Click Yes when you receive each of the following messages: 
    Are you sure you want to delete the printer 'Symantec WinFax Starter Edition'.
    -and- 
    Some files were used only for this printer and are no longer needed. Would you like to delete these files now?

Reinstall the Symantec WinFax Starter Edition

For additional information about adding the Symantec WinFax Starter Edition and other components, click the article number below to view the article in the Microsoft Knowledge Base:

180462 How to Add Components to Outlook 98

When Symantec WinFax Starter Edition is installed, start Outlook and if the Symantec WinFax Starter Edition Setup Wizard does not start, close Outlook and run Olfsetup.exe.

To run Olfsetup.exe, follow these steps:

  1. On the Start menu, point to Find and click Files Or Folders.
  2. In the Named box, type olfsetup.exe.
  3. In the Look In list, select your hard disk drive.
  4. Select the Include Subfolders check box, and then click Find Now.
  5. When the file name is displayed in the lower pane of the dialog box, double-click it to start the Symantec WinFax Starter Edition Setup Wizard.
Modification Type:MajorLast Reviewed:6/11/2002
Keywords:kbConfig kbenv kbhowto kbsetup KB183946
©2002 Microsoft Corporation. All rights reserved.