OL98: (IMO) WinFax Starter Edition Gives SMTP/POP Error on Send (183943)

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When you send or receive a fax using the Symantec WinFax Starter Edition, you may receive the following error message:

Unable to connect to the server: (Account: 'Symantec WinFax Starter Edition', SMTP Server: '127.0.0.1', Error Number: 0x800ccc0e').

Unable to connect to the server: (Account: 'Symantec WinFax Starter Edition', POP3 Server: '127.0.0.1', Error Number: 0x800ccc0e').

RESOLUTION

To resolve this issue:

Run the Setup Wizard

On the Start menu, point to Find, and then click Files Or Folders.
In the Named box, type olfsetup.exe, and click Find Now.
When the file name is displayed in the lower pane of the dialog box, double-click it to start the Symantec WinFax Starter Edition Setup Wizard.
Complete the Setup Wizard.

Start the WinFax Mail Server and Modem Controller

After the Setup Wizard finishes, manually start the WinFax Mail Server and modem controller:

On the Start menu, point to Find, and then click Files Or Folders.
In the Named box, type olfmod32.exe, and then click Find Now.
When the file name is displayed in the lower pane of the dialog box, double-click it to start the modem controller.

Verify That the File Is Loaded

NOTE: Olfmod32.exe does not open any program. To verify that the file has been loaded correctly, press CTRL+ALT+DELETE.

If you see OLFax MOD - <Name of your modem> and Wfxmsrvr in the task list, the file has been loaded correctly.

If you do not see Wfxmsrvr listed:

On the Start menu, point to Find, and then click Files Or Folders.
In the Named box, type wfxmsrvr.exe, and then click Find Now.
When the file name is displayed in the lower pane of the dialog box, double-click it to start the WinFax Mail Server.

NOTE: By default the files are located in the folder:

C:\Program Files\Microsoft Office\Office.

If after running these steps you are still receiving the error message described in the "Symptoms" section, remove, and then reinstall the Symantec WinFax Starter Edition.