PPT97: "PowerPoint Found an Error It Cannot Correct" and Unsaved Changes Lost When You Click Font List (183921)


The information in this article applies to:

  • Microsoft PowerPoint 97 for Windows, when used with:
    • the operating system: Microsoft Windows NT 4.0
This article was previously published under Q183921

SYMPTOMS

When you click the Font list on the Formatting toolbar, you receive the following error message:
PowerPoint found an error it cannot correct.
When you click OK, PowerPoint quits and all your unsaved work is lost.

CAUSE

This error message appears if you are running PowerPoint on a computer with Microsoft Windows NT 4.0, and the default printer on the computer is a network printer that is currently unavailable.

WORKAROUND

To work around this problem, add a local printer driver and set it as the default printer. To do this, follow these steps:
  1. On the Start menu, point to Settings, and then click Printers.
  2. Double-click the Add Printer icon to start the Add Printer Wizard.
  3. Follow the instructions in the wizard to add a local printer.
  4. When the Add Printer Wizard is completed, right-click the newly-added printer and then click Set as Default on the shortcut menu.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about issues with printers, click the article number below to view the article in the Microsoft Knowledge Base:

190377 PPT97: Fonts in Font List Contain Question Marks

Modification Type:MajorLast Reviewed:9/7/2001
Keywords:kberrmsg kbnetwork kbprb kbprint KB183921
©2002 Microsoft Corporation. All rights reserved.