IntelliMouse: Page Fault When Scrolling Through Excel Workbook (183889)


The information in this article applies to:

  • Microsoft Excel 97 for Windows
  • Microsoft IntelliMouse 1.0
  • Microsoft IntelliMouse TrackBall
  • Microsoft IntelliPoint software 2.0
  • Microsoft IntelliPoint software 2.0a
  • Microsoft IntelliPoint software 2.1
  • Microsoft IntelliPoint software 2.2
This article was previously published under Q183889

SYMPTOMS

When you use the IntelliMouse wheel to scroll through a Microsoft Excel workbook, you may receive the following error message:
Excel caused an invalid page fault in module Mso97.dll.

CAUSE

This behavior can occur if the following conditions exist:

  • The Excel workbook contains multiple worksheets.
  • You freeze a pane in one or more of the worksheets.

RESOLUTION

To resolve this problem, follow these steps:

  1. Click the first worksheet in the Excel workbook.
  2. On the Window menu, click Unfreeze Panes.
  3. Repeat steps 1-2 for the remaining worksheets in the workbook.

STATUS

Microsoft has confirmed this to be a problem in the products listed in the applies to section of this article.
Modification Type:MinorLast Reviewed:8/17/2005
Keywords:kbbug kbHardware kbinterop kbpending KB183889
©2004 Microsoft Corporation. All rights reserved.