Cannot Receive Files with Two Network Adapters Installed (183620)

The information in this article applies to:

Microsoft Chat 2.1 for Windows NT 4.0
Microsoft Chat 2.0 for Windows NT 4.0
Microsoft Chat 2.1 for Windows 95
Microsoft Chat 2.0 for Windows 95

This article was previously published under Q183620

SYMPTOMS

When you accept a file transfer from another chat room member, you may receive the following message:

Connection failed.

CAUSE

This behavior can occur when both a network adapter and a dial-up adapter are listed in Network Properties.

RESOLUTION

To resolve this issue, download the updated Microsoft Chat 2.1a from the following Microsoft Web site:

http://webchat.msn.com/

NOTE: Because the Microsoft Web site is regularly updated, the site address may change without notice. If this occurs, link to the Microsoft home page at the following address:

http://www.microsoft.com/

MORE INFORMATION

If either computer has a network adapter and a dial-up adapter, only the primary adapter is used to transfer the file. If this fails, no attempt is made to negotiate with the secondary adapter.

For additional information about how to transfer a file with Microsoft Chat, please see the following article in the Microsoft Knowledge Base:

178309 How to Transfer a File in a Chat Room Using Microsoft Chat

Modification Type:	Minor	Last Reviewed:	7/15/2004
Keywords:	KB183620