WD98: Error Message: "Can't Perform Requested Operation" When Closing a Document (183451)


The information in this article applies to:

  • Microsoft Word 98 Macintosh Edition
This article was previously published under Q183451

SYMPTOMS

When you close a document protected for forms, you receive the following error message:
Can't perform requested operation
After receiving the error message, you cannot close or save your document.

CAUSE

This problem occurs when you do the following:

  • Create a document and protect it for forms (click Protect Document on the Tools menu).

    -and-
  • While the protected document is open, create a Web page using the Web Page Wizard.
If you close the Web page you just created and attempt to save or close the protected document, the error will occur and you will not be able to save or close the protected document. Also, the Unprotect command is missing from the Tools menu.

This problem occurs because the underlying template add-in, Blank Web Page, for the Web Page Wizard is still active and all menu commands reflect the menus of the Blank Web Page template. When you choose one of the menu commands, such as Close on the File menu, a call is made to the HTML Library add-in. Because the Web Page has been closed, the call fails.

WORKAROUND

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For more information about the support options that are available and about how to contact Microsoft, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

To resolve this problem, create and run the following macro.

The following macro unprotects the active document, removes the Blank Web Page template add-in, and then re-protects the active document. 
   Sub RestoreMenus()
      Dim sDefPath As String

      ' Unprotect the document.
      If ActiveDocument.ProtectionType <> wdNoProtection Then
         ActiveDocument.Unprotect
      End If

      ' Remove the Blank Web Page add-in.
      ' (To restore the default menus.)
      sDefPath = Options.DefaultFilePath(Path:=wdUserTemplatesPath)
      AddIns(sDefPath & ":Web Pages:Blank Web Page").Installed = False

      ' Reprotect the document preserving form field contents.
      If ActiveDocument.ProtectionType = wdNoProtection Then
         ActiveDocument.Protect Type:=wdAllowOnlyFormFields, NoReset:=True
      End If
   End Sub

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

For additional information, please see the following article in the Microsoft Knowledge Base:

181058 OFF98: How to Run Sample Code from Knowledge Base Articles

For more information about getting help with Visual Basic for Applications, please see the following article in the Microsoft Knowledge Base:

163435 VBA: Programming Resources for Visual Basic for Applications

Modification Type:MajorLast Reviewed:6/17/2005
Keywords:kbbug kbmacroexample kbpending KB183451
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