Blank Desktop When You Install Windows CE Services in Windows NT 4.0 (183441)


The information in this article applies to:

  • Microsoft Windows CE 2.0 for the Handheld PC
  • Microsoft Windows CE Services 2.0
  • Microsoft Windows CE Services 2.1
  • the operating system: Microsoft Windows NT 4.0
  • Microsoft Internet Explorer 2.0 for Windows NT 4.0
  • Microsoft Internet Explorer 3.0 for Windows NT 4.0
  • Microsoft Internet Explorer 3.01 for Windows NT 4.0
  • Microsoft Internet Explorer 3.02 for Windows NT 4.0
  • Microsoft Internet Explorer 4.0 for Windows NT 4.0
  • Microsoft Internet Explorer 4.01 for Windows NT 4.0
  • Microsoft Internet Explorer 5.0 for Windows NT 4.0
  • Microsoft Internet Explorer 5.01 for Windows NT 4.0
  • Microsoft Internet Explorer 5.5 for Windows NT 4.0
This article was previously published under Q183441

SYMPTOMS

When you install Windows CE Services on a desktop computer running Windows NT 4.0, your desktop may be blank when you restart your computer.

CAUSE

This problem can occur if you install Windows CE Services after you install Windows NT 4.0 Service Pack 3 and Internet Explorer 4.0.

RESOLUTION

To resolve this problem, follow these steps:
  1. Press CTRL+ALT+DELETE, and then click Task Manager.
  2. Click New Task, click Browse, and then open the following folder

    <drive>:\Winnt\System32

    where <drive> is the letter of the drive on which you installed Windows NT.
  3. Right-click the Appwiz.cpl file, and then click Open With Control Panel.
  4. In the Browse dialog box, click Cancel.
  5. In the Create New Task dialog box, click Cancel.
  6. Quit Windows NT Task Manager.
  7. On the Install/Uninstall tab of the Add/Remove Programs tool, click Microsoft Internet Explorer 4.0 in the list of installed programs, and then click Add/Remove.
  8. Restart the computer.
  9. Reinstall your Windows CE, Windows NT, and Internet Explorer software in the following order:

    1. Microsoft Windows CE Services
    2. Microsoft Windows NT 4.0 Service Pack 3
    3. Microsoft Internet Explorer 4.0
    For information about how to install any of these programs, please see the installation instructions included with each program.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed in the Applies To section of this article.
Modification Type:MajorLast Reviewed:11/26/2003
Keywords:kbbug kbdisplay kbpending kbsetup KB183441
©2003 Microsoft Corporation. All rights reserved.