Encarta DVD Reference Suite: Problems with Creative Labs DVD Kit (183288)


The information in this article applies to:

  • Microsoft Encarta 98 DVD-ROM Reference Suite for Windows
  • Microsoft Encarta 98 Encyclopedia for Windows
  • Microsoft Encarta Virtual Globe 1998 edition
This article was previously published under Q183288

SYMPTOMS

When you run Encarta 98 DVD-ROM Reference Suite on a computer with the Creative Labs Encore DVD/MPEG2 kit installed, you may experience the following symptoms:

  • When you attempt to start Encarta Virtual Globe 98, you may receive the following error message:
    Please Insert the Virtual Globe CD into the drive and click OK.
  • When you use Encarta 98 Encyclopedia to view Virtual Tours, the hot spots in the Virtual Tours window are visible and functional, but the 360-degree views may be completely black.

RESOLUTION

To resolve this issue, follow these steps:

  1. Click Start, click Shut Down, click Restart In MS-DOS Mode, and then click OK.
  2. At the command prompt, type the following line, and then press ENTER:

    cd <drive>:\<windows>\system\iosubsys

    where <drive> is the hard disk on which Windows is installed, and <windows> is the folder in which Windows is installed.
  3. At the command prompt, type the following line, and then press ENTER:

    ren dxr2udf.vxd dxr2udf.imu

  4. At the command prompt, type exit, and then press ENTER.
Modification Type:MajorLast Reviewed:11/13/2003
Keywords:kberrmsg kbHardware kbprb KB183288
©2003 Microsoft Corporation. All rights reserved.