WD98: Fax Does Not Appear on File Menu When Using MacComCenter (183228)


The information in this article applies to:

  • Microsoft Word 98 Macintosh Edition
This article was previously published under Q183228

SYMPTOMS

If you have MacComCenter and you attempt to fax from Microsoft Word 98 Macintosh Edition, you may receive an error or no message at all, but nothing is faxed.

MacComCenter is a communications suite with extensive fax, voice mail, and data functionality for the Macintosh family of computers. MacComCenter adds "Fax" to the File menu of most Macintosh programs.

CAUSE

"Fax" does not appear in the Word 98 File menu until you select the fax driver in the Chooser.

RESOLUTION

To fax from Word 98 using MacComCenter, follow these steps:

  1. On the Apple menu, click Chooser.
  2. In Chooser, select the fax driver.
  3. Close Chooser and return to Word.
You should now be able to fax from Word 98.

STATUS

Microsoft has confirmed this to be a problem between Smith-Micro MacComCenter faxing software versions 1.3.9 and 2.01 and Microsoft Word 98 Macintosh Edition.

REFERENCES

For information about how to contact Smith-Micro, Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z


MacComCenter is manufactured by Smith-Micro Software, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
Modification Type:MinorLast Reviewed:4/21/2005
Keywords:kb3rdparty kbbug KB183228
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