CPS: Phonebook Admin Does Not Start on Chinese Windows NT (183158)

We strongly recommend that all users upgrade to Microsoft Internet Information Services (IIS) version 6.0 running on Microsoft Windows Server 2003. IIS 6.0 significantly increases Web infrastructure security. For more information about IIS security-related topics, visit the following Microsoft Web site:

http://www.microsoft.com/technet/security/prodtech/IIS.mspx

SYMPTOMS

When you attempt to start Phone Book Administrator on a computer running the Chinese version of Windows NT Server with English versions of the Windows NT Server 4.0 Option Pack, you may receive the following error message:

The application has failed to start correctly. Press ENTER to continue.

CAUSE

The English version of the Windows NT Server 4.0 Option Pack does not contain the updated Pbadmin.exe files needed to support the Chinese language version of Windows NT Server.

RESOLUTION

To resolve this problem, use one of the following methods:

Remove the English version of Internet Information Server (IIS) 4.0 completely and then install the Chinese version of the Windows NT Server 4.0 Option Pack. This may result in the loss of your existing phone books, but will ensure that you have all the fixes for the Chinese version of Windows NT Server for all products.
If you already have the English version of IIS 4.0 installed on the computer running the Chinese version of Windows NT Server 4.0 and are only concerned with Phone Book Administrator, a hotfix version of Pbadmin.exe is available by contacting Microsoft Technical Support and referring to this article.

STATUS

Microsoft has confirmed this to be a problem in Phone Book Administrator version 1.0. A supported fix is now available, but has not been fully regression- tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.