Plotter Forms Missing after Adding Plotter Driver (183157)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Workstation 4.0
This article was previously published under Q183157

SYMPTOMS

After you add a plotter driver in Windows NT 4.0, forms such as " ANSI A 8.5 x11 in. " do not appear. Adding the same plotter model driver in Windows NT 3.51 does install this and other forms. This problem has been seen with the Hewlett-Packard DesignJet 250C (E/A0) but other plotter minidrivers may also appear to have this symptom.

CAUSE

In order for the forms to be added during the printer driver installation, the file, Plotui.dll, from Service Pack 3 has to reside on the computer running Windows NT before installing the printer driver.

RESOLUTION

Perform the following steps to ensure that the current plotter and all subsequent plotter minidrivers properly install forms:

NOTE: If the plotter printer is already installed, skip to Step 4.

  1. Click the Start button, point to Settings, click Printers, and then double-click Add Printer.
  2. Select the port, and then click Next.
  3. Select the plotter manufacturer, and then click the appropriate printer. Finish creating the printer by selecting the remaining appropriate options.
  4. Apply (or reapply) Service Pack 3 to update the plotter files.
  5. Delete the plotter from the Printers folder.
  6. Reinstall the plotter.

    When prompted to choose whether to use the existing driver, you can select "Keeping the existing driver".
  7. In the Printers folder, on the File menu, click Server Properties.
On the Forms tab, the ANSI forms should now be available.
Modification Type:MajorLast Reviewed:8/9/2001
Keywords:kbprb KB183157
©2002 Microsoft Corporation. All rights reserved.