Err Msg: WinFax Is Unable to Display the Animated Fax Machine... (183010)
The information in this article applies to:
- Microsoft Windows 95
- Microsoft Windows 98
This article was previously published under Q183010 SYMPTOMS
When you start your computer with Symantec WinFax Pro version 8.0
installed, you may receive the following error message:
WinFax is unable to display the animated fax machine in the Status
dialog. This may be due to insufficient memory. Close all open programs
and then restart WinFax or the Controller.
CAUSE
This issue can occur if the correct Media Control Interface (MCI) devices
needed by WinFax are not installed.
RESOLUTION
To resolve the issue, install the appropriate MCI devices that WinFax
requires. To do so, use the following steps:
- Click Start, point to settings, click Control Panel, and then
double-click Add New Hardware.
- Click Next, click No, and then click Next.
- In the Hardware Types box, click Sound, Video and Game Controllers, and
then click next.
- In the Manufacturers list, click Microsoft MCI, click CD Audio Device
in the Models list, and then click next.
- Click Finish, and click No when you are prompted to restart your
computer.
- Repeat steps 2-5 to install the following additional MCI devices:
MIDI Sequencer Device
Motion Video Device
Wave Audio Device
- Restart your computer.
| Modification Type: | Minor | Last Reviewed: | 12/16/2004 |
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| Keywords: | kbenv kberrmsg kbprb KB183010 |
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