WD97: File Open Does Not Function When PC Docs Is Installed (181992)

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**     THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN       **
**     CONFIRMED, EDITED, OR TESTED BY MICROSOFT. USE ONLY         **
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SYMPTOMS

Microsoft has received reports that in Microsoft Word 97 with PC Docs installed, when you click the Open button on the Standard toolbar or click Open on the File menu, nothing happens.

NOTE: PC Docs is a document management system that allows centralization and management of shared documents in a network environment.

CAUSE

PC Docs integrates with Word 97 by placing entries in the Windows Registry. If PC Docs' interaction with Word malfunctions, the Open command may stop responding.

This problem is most often caused if the path to the PC Docs server is not listed in the Path statement.

MORE INFORMATION

PC DOCS is manufactured by PC DOCS, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

For more information, contact PC DOCS, Inc.

PC DOCS, Inc.
124 Marriott Drive
Tallahassee, Florida 32301

Main Number: (850) 942-3627
Web Site: http://www.pcdocs.com/
Support Telephone Number: (850) 942-5000
Sales and Information: (800) 933-3627

For information about how to contact PC DOCS Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

REFERENCES

For additional information, please see the following articles in the Microsoft Knowledge Base:

167885 WD97: ODMA: File Open Dialog May Display Behind Application

174304 WD97: ODMA Save As Command Does Not Close the Previous Document

166865 WD97: "Invalid Document ID" Opening/Saving Document

159963 WD97: Word 97 Supports ODMA