Unable to Start the Server Service (181835)


The information in this article applies to:

  • Microsoft Windows NT Workstation 4.0
  • Microsoft Windows NT Server 4.0
This article was previously published under Q181835
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you attempt to start the Server service, you may experience one of the following symptoms:

  • When you attempt to start the Server service from the Services tool in Control Panel, you may receive the following error message:

    Could not start the Server service on \\<Computer Name>. Error 1058: The specified service is disabled and cannot be started.
  • When you attempt to start the Server service from a command prompt, you may receive the following error message:

    System error 1058 has occurred.
    The specified service is disabled and cannot be started.
  • When you attempt to enable the Server service for the current hardware profile, the current hardware profile may be missing from the list of profiles or the Enable button may be unavailable.

CAUSE

This behavior can occur if you are running Windows NT on a Dell computer and Windows NT was preinstalled on your computer.

NOTE: This behavior does not occur if you have Windows NT preinstalled on a Dell computer shipped from the factory that was manufactured after 4/6/99.

RESOLUTION

To resolve this issue, use the appropriate method:

Method 1

Contact Dell Computer Corp. to inquire about the availability of an update to address this issue. For information about how to contact Dell Computer Corp., please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 65416
TITLE : Hardware and Software Third-Party Vendor Contact List, A-K

Method 2

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

Delete the following registry keys, and then restart Windows NT:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_BROWSER

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_LANMANSERVER

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MESSENGER

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SRV

NOTE: To remove the keys noted in the article, you must increase security on "Everyone" to full control and then propagate throughout the subfolders using Regedt32.exe.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

This issue occurs only on computers with the integrated Yamaha Sound System installed and is known to occur with the following computers:

  • Dell Dimension XPS H266
  • Dell Dimension XPS D300
  • Dell Dimension XPS R400
  • Dell Optiplex GX1P/T+ (P3/500)
  • Dell Optiplex GX1/m+ (PII/450)
Modification Type:MajorLast Reviewed:8/9/2001
Keywords:kberrmsg kbnetwork kbprb KB181835
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