XCLN: Cannot Resolve Name When Sending To SMTP Address Using Browser (181713)


The information in this article applies to:

  • Microsoft Exchange Client 4.0
  • Microsoft Exchange Client 5.0
  • Microsoft Exchange Windows NT client 4.0
  • Microsoft Exchange Windows NT client 5.0
This article was previously published under Q181713

SYMPTOMS

When you attempt to send to an SMTP recipient via an Internet browser over the MailTo: Protocol (URL), you may not be able to resolve the recipient's name or add that SMTP address to a personal address book.

CAUSE

This problem can occur if the Use Simplified Form to Send From Other Applications option is checked in the Send Options on the Exchange Client computer.

This feature was added in Exchange 4.0 Service Pack 2 (Build 4.0.993).

WORKAROUND

Uncheck the Use Simplified Form to Send From Other Applications option by doing the following:

  1. Start the Microsoft Exchange Client.
  2. From the Options menu, click Tools.
  3. Click the Send tab.
  4. Clear the Use Simplified Form to Send From Other Applications check box.

MORE INFORMATION

For additional information, please see the following articles in the Microsoft Knowledge Base:

156073 File, Send Brings Up Window with Missing Options

174215 MapiSendMail Incorrectly Returns Success Using Outlook Form

Modification Type:MinorLast Reviewed:8/16/2005
Keywords:kbprb KB181713
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