OL98: (CW) Error Sending E-mail With cc:Mail Transport (181634)

NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

You may get the following error message when attempting to send an e-mail message over the Internet from Outlook 98, using the cc:Mail transport service:

No mail transport provided

CAUSE

This error message can have two causes:

There is no gateway to the Internet from the cc:Mail postoffice.
The recipient's e-mail name is not configured to reference the postoffice with the Internet gateway.

MORE INFORMATION

In the first case, the System Administrator must set up a cc:Mail postoffice with an Internet gateway. This postoffice is used to route messages to the Internet.

In the second case, you can configure an e-mail name as an Internet mail address by following these steps:

Open the source of the e-mail name (Outlook Contact, Personal Address Book, or Postoffice Address List), right-click the e-mail entry, and click Properties on the shortcut menu.
In the "E-mail address:" box, add the name of the postoffice with the Internet gateway to the end of the e-mail name.

For example: "JohnDoe@anywhere.com at internet"
(Typically, "internet" is the name assigned to the postoffice set up to route the Internet messages.)
In the "E-mail type:" box, type CCMAIL.
Click OK.

REFERENCES

For more information on setting up the cc:Mail service in Outlook, please see the following article in the Microsoft Knowledge Base:

190083 OL98: (CW) Troubleshooting cc:Mail Connectivity in Outlook

For more information about using cc:Mail with Outlook, type "cc:Mail" in the Office Assistant, click Search, and then click to view "If you use Lotus cc:Mail."

Lotus cc:Mail is manufactured by Lotus Development Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.