OFF98: "Microsoft Office Is Incompatible with SAM" Error (181382)
The information in this article applies to:
- Microsoft Office 98 Macintosh Edition
- Microsoft Excel 98 Macintosh Edition
- Microsoft Word 98 Macintosh Edition
- Microsoft PowerPoint 98 Macintosh Edition
This article was previously published under Q181382 SYMPTOMS
When you install Microsoft Office 98 Macintosh Edition by using the Office
Custom Installer, or when you start a Microsoft Office 98 program for the
first time, you may receive one of the following error messages:
Microsoft Office is incompatible with the version of SAM that you are
currently running. Please disable the SAM Intercept extension, restart
your computer, and try again.
Microsoft Office is incompatible with the version of SAM that you have
installed on your Macintosh. Although the SAM Intercept extension is
currently disabled, you need to ensure this extension remains disabled
until you can upgrade to a compatible release.
When you receive the first error message, your only option is to click
Quit, and the installation of Microsoft Office is not completed. When you
receive the second error message, you can click Continue to complete the
installation of Office.
CAUSE
This problem occurs if SAM Intercept version 4.5.2 or earlier is installed
on your computer.
WORKAROUND
To correct the problem, update to SAM Intercept version 4.5.3. To do this,
obtain the Samint453patch.sea.hqx file from Symantec.
The file is available at the following Symantec Web sites:
The third-party contact information included in this article is provided
to help you find the technical support you need. This contact information
is subject to change without notice. Microsoft in no way guarantees the
accuracy of this third-party contact information.
For information about how to contact Symantec, query in the Knowledge Base
for one of the following articles:
65416
Hardware and Software Third-Party Vendor Contact List, A-K
60781
Hardware and Software Third-Party Vendor Contact List, L-P
60782
Hardware and Software Third-Party Vendor Contact List, Q-Z
SAM Intercept is manufactured by Symantec Corp., a vendor independent of
Microsoft; we make no warranty, implied or otherwise, regarding this
product's performance or reliability.
| Modification Type: | Minor | Last Reviewed: | 1/28/2005 |
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| Keywords: | kbbug kberrmsg kbpending KB181382 |
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