OL98: (CW) MAPI Was Unable to Load the Information Service (181356)
The information in this article applies to:
This article was previously published under Q181356
NOTE: These procedures only apply if you have installed Outlook with the
Corporate Workgroup/Other option. This option allows you to use Messaging
Application Programming Interface (MAPI) services. To determine your
installation type, on the Help Menu click About Microsoft Outlook. In About
Microsoft Outlook you should see "Corporate" if you have the Corporate
Workgroup installation.
SYMPTOMS
When you attempt to start Microsoft Outlook 98 and you use the Microsoft
Outlook Support for Lotus cc:Mail, you may receive the following message:
An unexpected error has occured. MAPI was unable to load the
information service CCDB8.DLL. Be sure the service is correctly
installed and configured.
Or you may receive the error:
Unable to locate your default mail folders. Outlook could not start
because a location to send and receive mail could not be found. To add
a location, such as a personal folder, double-click the Mail icon in
Windows Control Panel.
CAUSE
You do not have Personal Folders in your profile.
RESOLUTION
Add Personal Folders to your Profile. To add Personal Folders to your
profile, follow these steps:
- Click Start, point to Settings, and click Control Panel.
- Double-click the Mail (or Mail and Fax) icon and on the Services tab,
click Show Profiles.
- Click to select the profile you want to add a new Personal
Folders file to, and click Properties.
- On the Services tab, click Add.
- In the Available Information Services list, click Personal
Folders, and then click OK.
- Type a name for your new Personal Folders file with a .pst extension,
and then click Open.
- In the "Create Microsoft Personal Folders" dialog box, you can change
the name for this Personal Folders file, and then click OK, OK,
and then Close.
| Modification Type: | Major | Last Reviewed: | 8/28/2003 |
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| Keywords: | kbprb KB181356 |
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