XFOR: CCMC Fails to Operate if Exchange is Installed to Long Directory Name (181186)
The information in this article applies to:
- Microsoft Exchange Server 5.5
This article was previously published under Q181186 SYMPTOMS
Messages are not delivered or received across the Microsoft Server
Connector for Lotus CC-Mail (CCMC). There may not be any errors in the
application event log.
If a message is sent to the Lotus cc:Mail environment, with Maximum logging
level set for the categories Outbound and General, the only Event ID logged
is:
Event ID: 11001
The following message was sent from Microsoft Exchange to Lotus cc:Mail,
From: USER at EXCHANGESITE
Date: 2/10/98 11:28
To: CCMailPO1 User1 at CCMAILPO1
Normally, Event ID 11001 is followed by Event ID 67 and/or 58 (examples
below):
Event ID: 58
Lotus cc:Mail IMPORT from file *.ccm completed successfully.
Event ID: 67
Lotus cc:Mail EXPORT to file msg65F9.ccm completed successfully.
If a directory synchronization (dirsync) interval occurs, the only
application Event ID is:
Event ID: 14001
Microsoft Exchange Connector for Lotus cc:Mail directory synchronization
has started.
Now exporting Lotus cc:Mail directory entries, mailing lists, and
bulletin board titles.
Normally, at the normal conclusion of the dirsync process, an Event ID
14031 is logged:
Event ID: 14031
Microsoft Exchange Connector for Lotus cc:Mail directory synchronization
has finished.
CAUSE
Microsoft Exchange Server was installed in a directory that exceeds eight
characters in length (for example, C:\ExchSrvr55). When the Microsoft CCMC
is configured to use the MS-DOS based Import.exe and Export.exe utilities
(provided by Lotus cc:Mail), these utilities fail to operate if they are
provided a path that exceeds the MS-DOS 8.3 naming convention.
Exchange Server provides the path to the Export.ini file (for example,
C:\ExchSrvr55\CCMCData\Export.ini) and the MS-DOS utilities fail to locate
the INI file necessary for normal operation.
WORKAROUND
Install Exchange Server to a directory that does not exceed eight
characters in length.
STATUS
Microsoft has confirmed this to be a problem in Exchange Server version
5.5. This problem has been corrected in the latest U.S. Service Pack for
Microsoft Exchange Server version 5.5. For information on obtaining the
Service Pack, query on the following word in the Microsoft Knowledge Base
(without the spaces):
MORE INFORMATION
With the fix applied, the CCMC only passes short-path names to the Lotus
cc:Mail export/import utilities.
Lotus cc:Mail is manufactured by Lotus, a vendor independent of Microsoft;
we make no warranty, implied or otherwise, regarding this product's
performance or reliability.
| Modification Type: | Minor | Last Reviewed: | 9/23/2005 |
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| Keywords: | kbHotfixServer kbQFE kbbug kbfix kbusage KB181186 |
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