OL98: Contact Fax Numbers May Fail with +1 Prefix (181070)


The information in this article applies to:

  • Microsoft Outlook 98
This article was previously published under Q181070

SYMPTOMS

Sending a Business fax to a contact created with Microsoft Outlook may fail.

CAUSE

The failure of the fax may occur because Outlook has been set to add a +1 the to the beginning of the Business Fax number. Some centrally managed phone systems such as PBX systems may not be able to process the +1 prefix.

RESOLUTION

If this setting conflicts with a centrally managed telephone equipment, the +1 can be omitted. To disable the addition of the +1 in new telephone numbers, follow these steps:
  1. Start Outlook and click Contacts on the Outlook Bar.
  2. On the Actions menu, point to Call Contact and then click New Call.
  3. Click Dialing Options.
  4. Click to clear the "Automatically add country code to local phone numbers" check box.
  5. Click OK, and then OK again to close all dialog boxes.
When you add a new telephone number to a Contact, Outlook will not add the +1 prefix.

REFERENCES

For more information about using telephone numbers with a modem, please see the following articles in the Microsoft Knowledge Base:

171043 Microsoft Fax Does Not Process Dialing Properties

129049 How to Perform 10-Digit Dialing in Windows 95

142328 How to Change International Dialing Access Codes

Modification Type:MajorLast Reviewed:8/6/1999
Keywords:kbprb KB181070
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