OL98: How to Clear the Outlook Forms Cache (181057)

MORE INFORMATION

Clearing the Forms Cache is useful in the following situations:

• You receive a "Cannot create the item" error message opening an item.
• Your forms suddenly do not behave properly.
• You receive a message about a problem with your Frmcache.dat file.
• You receive a "the object could not be found" error message opening an item, or clicking on a Mailto: link.

Recreating the Forms Cache

To properly regenerate the Outlook forms cache, it is necessary to first delete the existing forms cache and then reinstall the Outlook support components.

Deleting the Forms Cache Files

To remove all Forms Cache files from your computer, follow these steps:

WARNING: In the following steps, do not delete the folder named Configs.

1. On the Windows taskbar, click Start, point to Programs, and then click Windows Explorer.
2. In Windows Explorer, move to the \Windows\Forms folder on your hard drive.
3. Under the Forms folder, one at a time, click to select each sub-folder and press the DELETE key. When you receive the prompt:

   Are you sure you want to remove the folder <folder name> and all its contents to the Recycle Bin?

   click Yes. Repeat this for each folder with the exception of the Configs folder.
4. Under the Forms folder, click to select the Frmcache.dat file and then press the DELETE key to delete this file. Repeat this process for any other files in the Forms folder.

To Reinstall the Outlook Support files, follow these steps:

1. On the Start menu, click Settings and then click Control Panel.
2. Double-click Add/Remove Programs and then click Microsoft Outlook 98. Click Add/remove.
3. In Outlook 98 Active Setup Maintenance, click Add New Components. In Add New Components, click Install from CD or Install from Web.
4. In Outlook 98 Active Setup, click Yes when prompted that Active Setup will determine which components are installed.
5. In Mail Components, click either Internet Only E-mail Service or Corporate or Workgroup E-mail Service. You will be prompted to reinstall the existing component. Click Yes.