OL98: (CW) Password Dialog Box is Always Unpopulated at Startup (181003)


The information in this article applies to:

  • Microsoft Outlook 98
This article was previously published under Q181003
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, you should first make a backup copy of the registry files (System.dat and User.dat). Both are hidden files in the Windows folder.

SYMPTOMS

When you log on to Microsoft Outlook 98 you may always get an Enter Password dialog box that is not populated with the User Name or Domain Name.

CAUSE

You are using the Microsoft Exchange Server service and there is no Exchange key for this user profile in the Windows registry.

RESOLUTION

Modify the Windows registry to add the Exchange key for this user profile.

MORE INFORMATION

The Domain Name and User Name that display in the Enter Password dialog box are stored in a Windows registry entry called Exchange, in keys named LogonDomain and UserName. Logging on to Outlook the first time builds and populates these two keys if the Exchange registry entry is present. If the Exchange entry is not present, the domain and user information is not stored and the Enter Password dialog box will always be completely unpopulated.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.

Add the Exchange Entry to the Windows Registry

To modify the registry to resolve this problem follow these steps:

  1. On the Outlook File menu, click Exit and Log Off.
  2. Click the Start button and click Run.
  3. In the Open window type REGEDIT and click OK.
  4. Move to the following entry in the registry:

    HKEY_CURRENT_USER\Software\Microsoft (for single user computers)

    -or-

    HKEY_USERS\<UserName>\Software\Microsoft (for multiple user computers)

  5. Right-click the Microsoft entry, point to New on the shortcut menu and and click Key.
  6. Type the name "Exchange" (without the quotation marks) for the new key and press Enter.
  7. Exit the Registry Editor.
  8. Restart Outlook.
  9. Type the User Name, Domain Name, and Password in the blank Enter Password dialog box and then click OK.
This builds the LogonDomain and UserName registry keys and populates them with the values typed above. The next time Outlook starts the Password dialog box is already populated with these values.

To Start Outlook without the Password Dialog Box

If you choose, you can store your password as well as the Domain Name and User Name, so that the Enter Password dialog box is not presented at all by following these steps:

  1. On the Outlook Tools menu, click Services.
  2. Click the Microsoft Exchange Server service and click Properties.
  3. Under the Advanced tab, click to select "NT Password Authentication" in the Logon network security list.
  4. Click OK and OK.
Modification Type:MajorLast Reviewed:9/14/1999
Keywords:kbprb KB181003
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