OL98: Dr. Watson Error Corrected by Creating a New Profile (180895)


The information in this article applies to:

  • Microsoft Outlook 98
  • the operating system: Microsoft Windows NT 4.0
This article was previously published under Q180895
WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose

SYMPTOMS

When you are running Windows NT and start Microsoft Outlook 98, Dr. Watson may generate the following error:
Access violation (0xc0000005), address: 0x6c8a76b0

CAUSE

This error message may be caused by a damaged profile.

RESOLUTION

To resolve this problem, create a new profile. To do this, follow these steps:

  1. If Outlook 98 is running, on the File menu, click "Exit and Log Off."
  2. On the Start menu, point to settings and click Control Panel.
  3. In Control Panel, double-click the Mail And Fax icon or the Mail icon.
  4. Make a note of the services that make up the current profile.
  5. Click Show Profiles and click Add to add a new profile.
  6. Follow the Inbox Setup Wizard to create a new profile with the same services you noted in step 4.
  7. After clicking Finish in the Inbox Setup Wizard, set the default profile to be the newly added profile by selecting it where it says "When Starting Microsoft Windows Messaging, use this."
  8. Click Close.
You should now be able to successfully start Outlook.
Modification Type:MajorLast Reviewed:5/18/2001
Keywords:kberrmsg kbprb KB180895
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