OL98: Sent Mail Disappears with Focal Point Extensions Loaded (180477)

SYMPTOMS

In Outlook, the following symptoms may occur:

If you send a message, the message may seem to disappear; it does not appear in the Outbox or Sent Items folders. -or-
If you send a message, when the recipient receives the message it may not contain any text in the Subject or Body fields. -or-
If you save a message to the Drafts folder, the text in the body of the message is lost and only the To and Subject fields still contain information.

CAUSE

These symptoms can occur if you have Global Village Communication's Focal Point extensions on your computer. Focal Point is software that integrates e-mail, voicemail, fax paging, data communications and Internet access. Focal Point software can come preinstalled on your computer.

RESOLUTION

To resolve this issue, use the Outlook Add-In Manager to disable the Focal Point extensions:

On the Tools menu, click Options.
Click the Other tab, and then click Advanced Options.
In Advanced Options, click Add-In Manager.
In the list of add-ins, click to clear any add-in that references the Focal Point software.
Click OK three times to close all of the dialog boxes.
On the File menu, click Exit and Log Off.

NOTE: If you use the Internet Mail Only (IMO) installation option, click Exit on the File menu.
If you use the Corporate or Workgroup installation option, press CTL+ALT+DELETE to open the Windows Task Manager. Make sure that Mapisp32 does not appear in the list. If it does, either wait for it to stop running or end the task.
Restart Outlook.

REFERENCES

For more information about how to use the Add-In Manager, type add-in manager in the Office Assistant, click Search, and then click to view Load, install, or remove an add-in.

Focal Point is manufactured by Global Village communication, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.